Refund and Returns Policy

Zadex Store values your satisfaction and aims to provide a smooth shopping experience. Please review our Refund and Returns Policy below:

Eligibility for Returns

Returns are accepted under the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • A return request is made within 7 days of receiving the order.
  • The product is defective, damaged, or incorrect upon delivery.

How to Request a Return

  1. Contact Us:
    Send an email to info@zadexstore.com or message us on WhatsApp at 0331-3263050 with your order details and reason for return.
  2. Approval Process:
    After reviewing your return request, you will receive instructions on how to send the item back.
  3. Return Shipping:
    • For defective or incorrect items, we will cover the return shipping costs.
    • For other returns, the customer is responsible for shipping fees.

Refund Policy

  • Refunds are processed once the returned item is received and inspected.
  • Refunds will be issued through the original payment method (e.g., bank transfer).
  • Please allow 7-10 business days for the refund to be processed.

Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Customized or personalized products.
  • Items on clearance or marked as “final sale.”

Exchanges

If you wish to exchange an item, please contact us to check availability. Exchanges are subject to the same conditions as returns.

For any further questions or assistance, contact us via email at info@zadexstore.com or WhatsApp 0331-3263050.